Complaints

Complaints Procedure

At Link Solicitors, we are committed to providing a high-quality legal service. If something goes wrong, please let us know — we welcome the opportunity to resolve any concerns and improve our service.

How to Complain

If you are unhappy with the service you have received, you can raise your concerns with us via email, phone or post. Please contact our complaints manager using the details below:

• Complaints Manager (Taranjit Kaur-Principal Solicitor)
• Email: [email protected]
• Phone: 0203 842 0007
• Post: Link Solicitors, 617 Romford Road, London, E12 5AD

We aim to:

• Acknowledge your complaint within 7 working days
• Provide a full response within 28 days

If your complaint is complex or requires more time, we will keep you informed throughout the process.

Complaining to the Legal Ombudsman

If you are not satisfied with our response, you may refer your complaint to the Legal Ombudsman, who investigates complaints about poor service from legal providers.

You must contact the Legal Ombudsman:

• Within six months of receiving our final written response, and
• Within one year of the act or omission you are complaining about, or the date you should have reasonably become aware of the issue.

Legal Ombudsman Contact Details:

• Website: www.legalombudsman.org.uk
• Email: [email protected]
• Phone: 0300 555 0333
• Post: Legal Ombudsman, PO Box 6167, Slough, SL1 0EH

Complaints to the Solicitors Regulation Authority (SRA)

If your concern relates to a solicitor’s professional conduct (e.g. dishonesty, discrimination, or misuse of client money), you can report this directly to the Solicitors Regulation Authority (SRA).

Please note that the SRA does not deal with complaints about poor service — these should go to the Legal Ombudsman.

To raise a concern with the SRA, visit:
www.sra.org.uk/consumers/problems/report-solicitor/

We are authorised and regulated by the Solicitors Regulation Authority (SRA Number: 648769).